Customer Support Technician

Customer Support Technician
An exciting opportunity for a Customer Support Technician to provide expert technical assistance and high-quality after sales support.
Up to £30,000 pa basic salary
Office based (B76 area)
About us
Centre Tank Services is an established market leading fuel handling equipment supplier. We are looking for a Customer Support Technician who will be the first point of after sales contact for all customers, responding to queries, providing technical support, troubleshooting, and resolving issues effectively.
Duties & responsibilities
* Provide first-line technical support to customers via phone, email and in person.
* Respond promptly and professionally to aftercare queries, issues and complaints.
* Troubleshoot technical issues.
* Carry out diagnostic work on returns.
* Provide customer guidance on correct operation and maintenance.
* Allocate engineer jobs and liaise with engineers.
* Provide installation planning and support.
* Respond to warranty and repair queries and product strip down.
* Assist with custom pump builds.
* May be required to travel to customer site to demonstrate / diagnose / assist with equipment.
Skills & experience
* Technical background or hands-on experience in engineering or similar field.
* Previous experience in customer service roles.
* Self-motivated, able to prioritise and manage own time effectively.
* Desire to learn and develop.
* Inquisitive approach to problem solving.
* Excellent interpersonal skills.
* Clear and articulate communicator.
* Strong commitment to providing quality customer service.
* Detail oriented, with a high level of accuracy.
* IT literate.
* Full UK driving licence.
What’s on offer
* Up to £30,000 pa basic salary
* Company bonus scheme
* Company pension scheme
* Health cash plan
* Life insurance
* Long service annual leave scheme
* On site car parking
* Extensive training and development
* Supportive, collaborative team culture
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful