Warehouse Team Leader - based inside a prison

Pay Rate: £27,496.46 per year
Grade: O
Contract Type: Permanent (Full-Time), 40 hour week
Shift patterns: Monday to Friday (includes working UK bank holidays). Monday to Thursday working hours are 08:00-17:00 (8am-5pm) and Friday's are 08:00-14:30 (8am-2:30pm)
Location: HM Prison Birmingham, B18 4AS

PLEASE NOTE: The role is based within a category B men's prison. You will be required to undergo an enhanced security vetting process if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and one of our fascinating contracts involves us running warehouses inside of prisons. On a weekly basis, inmates have the opportunity to order basics goods, like shampoo and chocolate, that they pay for with their own funds. At DHL, we manage the picking, packing and distribution of these orders.

We're now looking for a Warehouse Team Leader who will play an integral role in the prisoners' lives, working with a diverse team to support their rehabilitation. You'll need to be comfortable handling tough situations and speaking up when the rules aren't followed.

Can you stay steady and focused around people who may challenge you?

Can you treat everyone with respect while keeping firm boundaries?

If you're thinking yes, please read on!

✅ A TYPICAL DAY MAY INVOLVE

• Advocating Health & Safety across the warehouse, ensuring safe working practices and consistent adherence to SOPs.
• Empowering and working alongside a team of prisoners to maintain accurate stock control and deliver timely, high‑quality order dispatch.
• Driving operational excellence by managing workflows, reconciling stock, and consistently achieving performance targets.

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Are comfortable working in a secure prison environment, alongside inmates.
• Are able to demonstrate their experience with encouraging, coaching and developing a team.
• Can be confident speaking up and guiding prisoners when needed. This includes encouraging them to stay on task, follow rules and keep the space safe and moving.
• Make the safety of everyone on shift a key focus.
• Good at communicating firmly, fairly and clearly.
• Have a good understanding of warehouse processes – but we will teach you the whole job!

✅ESSENTIAL CRITERIA

• You must have three recent years of UK address history (mandatory for enhanced security clearance).
• You must have right to work in the UK with no limits now or in the future. We can't offer sponsorship for this opportunity.

✅ WHY JOIN US?

• Free parking
• 25 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Visit to learn more

WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel, ex-forces, ex-military, service leavers, forces leavers, and are dedicated to helping our veterans find jobs.

Shortlisted applicants will be contacted and invited to interview on a rolling basis. If you apply late, we may not look at it, but we can keep your details for later roles if you agree. We check applications all the time, so we may close early. To be sure we see yours, please apply soon.

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