Shop Assistant / Furniture Assistant

Shop Assistant

Sue Ryder Charity shop, 779-783 Bristol Rd S, Birmingham B31 2NQ
15 Hours per week over 7 days
£12.21 per hour + rewards & Benefits

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

There is no better place to grab a bargain. We have a varied range of clothing, books, music, new goods and our selection of furniture, along with electricals, white goods and other household items to browse through when you come in for a visit.

About you
Do you have excellent customer service skills? Are you comfortable working in a busy fast paced environment? If so come and support our shop team in our Northfield store and contribute to the work we do across Sue Ryder!

As our new Shop Assistant, you will help us to create a well-presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock – which may involve lifting heavy goods or furniture.

Other responsibilities include:
• To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
• Set high standards of merchandising and housekeeping, ensuring you and your colleagues’ health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.

Minimum Essential Criteria
• Customer Service Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria
• High street retail/leisure/hospitality background
• KPI and target experience
• Team Player
• Merchandising/Stock rotation

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- and lots more. Please visit our careers website for the full list.

Closing date: 23rd June
Interview date: 2nd July

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility - Shop Floor all on one level but stairs to office, colleague area and toilets.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [email protected].

For more information on our Equity, Diversity and Inclusion work, please visit:

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .