Student Centre Assistant

Are you passionate about helping people, solving problems and delivering excellent customer service? Do you enjoy working in a fast-paced, people-focused environment?

We are looking for proactive and confident individuals to join our Student Solutions Centre (SSC) as a Student Centre Assistant (Finance). The Student Solutions Centre operates in a busy, student-facing environment and staff are expected to work collaboratively on site to assist service delivery, peak periods and operational priorities.

The post-holder will be part of the Student Life team based within Aston’s Student Solutions Centre (SSC). This is a hybrid role, with the majority of working time expected to be on campus to support frontline student services and ensure consistent face-to-face assistance for students.

Working closely with the Finance Operations team, particularly Accounts Receivable (AR), the role will provide high-quality frontline support and guidance to students on tuition fee payments, instalment plans, sanctions, sponsorship, refunds and student finance-related queries. The post-holder will play a key role in ensuring students receive timely, accurate and supportive advice, while appropriately escalating more complex financial matters when required.

This is an excellent opportunity for someone looking to build a career in student services, finance operations, customer service or higher education administration environment. The role would particularly suit recent graduates or individuals looking to develop valuable professional experience in a fast-paced student-facing role.

What we’re looking for:

Strong communication and customer service skills
Confidence working in a fast-paced environment
Ability to stay calm under pressure and solve problems independently
Good numerical and IT skills
A team player with a positive and professional attitude
Experience in customer service, finance administration, finance support or student services is welcomed
What we offer:

Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
Excellent training and development opportunities.
A generous annual leave scheme with 25 days bookable leave and a further 13 days bank holiday and University Closure days.
Everyday discounts to a number of activities and retailers.
Great family friendly policies.
On site gym and pool with discounted staff membership available
Further information on our Benefits and Rewards can be found here.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route. See here for information about Skilled Worker eligibility criteria: 

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .