Reservations and Events Manager

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Groups, Reservations and Events Manager to join our team at the Hilton Garden inn Birmingham.

This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

Key Responsibilities:

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.

• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.

• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers

• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.

• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.

• Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.

• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Qualifications and Skills:

• Proven experience in reservations, events management, or a similar role.

• Strong communication and customer service skills.

• Detail-oriented with excellent organizational abilities.

• Knowledge of revenue management and pricing strategies.

• Ability to analyze market data and competitor information.

• Experience in the hotel or hospitality industry preferred.

• Strong leadership skills with the ability to inspire and motivate a team.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 40 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.